Refund policy

At ToyForce, we strive to ensure every customer is satisfied with their purchase. If you’re not happy with your order, we’re here to help! Please read our return and refund policy carefully.

Returns

  1. Eligibility for Returns

    • Items must be returned within 30 days of receipt.
    • To be eligible for a return, your item must be:
      • Unused and in the same condition that you received it.
      • In its original packaging.

  2. Non-Returnable Items

    • Gift cards and downloadable products are not eligible for returns.
    • Customized or personalized items cannot be returned unless defective.

  3. How to Initiate a Return

    • Email us at ToyForce.co@outlook.com with the following details:
      • Order number
      • Reason for the return
      • Photos of the item(s) (if defective or damaged)
    • Once your return request is approved, we’ll provide instructions on how and where to send your item.

  4. Return Shipping Costs

    • Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Refunds

  1. Refund Process

    • Once we receive and inspect your returned item, we will notify you of the status of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  2. Partial Refunds

    • In some cases, only partial refunds are granted (e.g., items that are returned damaged or missing parts for reasons not due to our error).

  3. Late or Missing Refunds

    • If you haven’t received your refund after 10 business days:
      • Check with your bank or credit card company, as it may take time for your refund to post.
      • If you still have issues, please contact us at ToyForce.co@outlook.com

Defective, Damaged, or Incorrect Items

We take quality seriously and apologize for any inconvenience caused by defective, damaged, or incorrect items.

  • Contact us within 7 days of receiving your order with photos and details of the issue.
  • We’ll arrange for a replacement, repair, or refund as appropriate, at no additional cost to you.

Order Cancellations

  • Orders can be canceled or modified within 12 hours of purchase. After this time, the order is processed, and cancellations cannot be guaranteed.
  • If your order has already shipped, you may return it after it arrives, following the return process outlined above.

Contact Us

If you have any questions about our Return & Refund Policy, please don’t hesitate to contact us:
📧 Email: ToyForce.co@outlook.com

Your satisfaction is our priority. Shop with confidence at ToyForce!