FAQs

Where are you based?

We’re proudly based in the United Kingdom. All orders ship directly from our UK warehouse for fast and reliable delivery.

Do you offer international shipping?

Yes! We offer international shipping to selected countries. Shipping rates and delivery times will be shown at checkout based on your location.

How long will my order take to arrive?

Orders are typically processed within 1–2 working days.

UK deliveries: 2–4 working days

International deliveries: 5–10 working days depending on location

Are your toys safe for young children?

Yes! All our toys meet strict UK and EU safety standards (CE certified). You’ll find age recommendations listed on each product page.

What if I need to return an item?

We offer a 14-day return policy for unused items in original packaging. If you need help, just contact us and we’ll take care of it.

How can I track my order?

You can track your order anytime using our Track My Order page. Simply enter your order number and email to see live updates.

Can I include a personalised message with my order?

We currently do not offer personalised messages with orders. We're keeping it simple so we can ship your items as quickly as possible!

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and more. All payments are processed securely through Shopify.

How can I contact ToyForce.co?

You can reach us at info@toyforce.co or through our Contact Us page. We usually respond within 24 hours on weekdays.